OCT Productions, LLC ("OCT," "we," "us")
Contact: octprod.team@gmail.com
Location: Chicago, Illinois, USA
Website: https://octvideoproduction.com
Table of Contents
Plain-English Summary
- We collect contact and project details you submit through our forms and booking flow.
- We use Google Analytics 4 (GA4) to understand website traffic and improve performance.
- We use GoHighLevel (GHL) for forms, calendar/booking, and our lead/client database.
- We use Clerk for secure client portal authentication and access control.
- We do not sell your personal information.
- You can request access, correction, or deletion by emailing octprod.team@gmail.com (subject: "Privacy Request").
1) Scope
This Privacy Policy explains how we collect, use, and share information when you visit our website, submit an inquiry, book a call, or use our client portal.
2) Information We Collect
A) Information you provide
- Name, email, phone number
- Company information (company name, website, social links)
- Project details (timeline, budget range, goals, deliverables, notes)
- Any information you send via forms, booking flows, or email
B) Information collected automatically (analytics)
- Device/browser type, operating system
- Pages viewed, session activity, referral source, and approximate location
- Cookie identifiers and similar tracking technologies
C) Portal and booking information
- Booking details (date/time requested and notes submitted)
- Portal account identifiers and login/session information required to provide secure access
3) Tools and Service Providers
We use third-party providers to operate our website and services:
- Google Analytics 4 (GA4): website analytics and performance measurement
- GoHighLevel (GHL): forms, booking/calendar scheduling, and client database management
- Clerk: authentication and access control for the client portal
These providers process information to deliver services to us and may process data under their own terms and security practices.
4) How We Use Information
We use information to:
- Respond to inquiries and communicate with you
- Schedule calls and manage bookings
- Operate and secure the client portal
- Provide services and manage client relationships
- Improve website performance, user experience, and conversion tracking
- Prevent fraud, abuse, and unauthorized access
- Comply with legal obligations
6) Cookies and Tracking Controls
We use cookies and similar technologies for analytics and site functionality.
You can control cookies through your browser settings. You may also limit Google Analytics tracking using Google's opt-out tools (where available). Disabling cookies may affect site functionality, including forms, booking, or portal access.
7) Data Retention
We retain information as long as reasonably necessary to:
- respond to inquiries
- provide services
- maintain business records
- comply with legal obligations
Retention periods vary based on the type of information and our relationship with you.
8) Data Security
We use reasonable safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.
9) Your Rights and Requests
You may request access, correction, or deletion of your personal information by emailing octprod.team@gmail.com with the subject line "Privacy Request." We may need to verify your identity before fulfilling requests.
Marketing emails: If we send marketing emails, you can opt out at any time using the unsubscribe link or by emailing us.
10) International Visitors
If you access our website from outside the United States, your information may be processed in the United States where data protection laws may differ from your jurisdiction.
11) Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
12) Changes to This Policy
We may update this Privacy Policy. The "Last Updated" date reflects the latest version. Continued use of the website after an update means you accept the updated policy.
14) Privacy FAQ
Q: Do you sell my personal information?
A: No. We do not sell your personal information.
Q: What tools handle my information?
A: We use GA4 for analytics, GoHighLevel for forms/booking and our database, and Clerk for secure portal authentication.
Q: How do I request deletion or access to my information?
A: Email octprod.team@gmail.com with the subject line "Privacy Request."
Q: Do you use cookies?
A: Yes, we use cookies and similar technologies for analytics and site functionality. You can control cookies in your browser settings.
Q: Where is my information processed?
A: Our service providers may process information in the United States and other locations depending on their infrastructure.
Contact
Questions: octprod.team@gmail.com